Terms of service

General terms and conditions

1. Scope

The following GTCs apply to all orders placed via our online shop by consumers and businesses.

These GTCs also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

2. Contractual partners, formation of contract

The purchase contract is concluded with COBRA Autozubehör-Vertriebsgesellschaft mbH.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The languages available for concluding the contract are German and English.

The text of the contract will not be saved by us.

4. Delivery conditions

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

You are entitled to collect your order from COBRA Autozubehör-Vertriebsgesellschaft mbH, Alleestr. 15-19, 33818 Leopoldshöhe, Germany during the following hours of business:  As per Mon- Thu 9.30 a.m. – 12 p.m., 1.15 p.m. – 3.45 p.m.; Fridays 9.30 a.m. to 12 p.m. (except public holidays).

We do not deliver to post boxes.

5. Payment

In our online shop you may basically choose from the following payment methods:

Advance payment

If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

PayPal

During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.

Directly afterwards, the payment transaction is carried out automatically by PayPal.  You will receive additional information during the ordering process.

Cash payment on collection

You may pay the invoice amount in cash on collection.

6. Retention of title

The goods shall remain our property until full payment is made.

For businesses the following applies additionally: We reserve ownership of the goods until complete settlement of all claims from our ongoing business relationship. You are permitted to sell on reserved goods in the ordinary business operation; you shall assign all claims arising from this onward sale - regardless of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims, however, we are also permitted to collect ourselves, should you fail to fulfil your payment obligations.

7. Damage during delivery

For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to press our own claims against the carrier or transport insurer.

Applicable to businesses: The risks of accidental loss or deterioration of the goods will transfer to you once we have submitted the item to the haulier, carrier or other contractor for forwarding to the defined person or establishment. "Kaufleute" as defined by the German HGB are subject to the inspection and notification requirements set out in § 377 HGB. Should you fail to comply with the instructions set out therein, the goods will be deemed to have been approved unless the defect was not detectable on inspection. This shall not apply if a given defect has been concealed by us deceitfully.

8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract.

The statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

Complaints can be submitted by consumers and businesses:

- in writing to: COBRA Autozubehör-Vertriebsgesellschaft mbH, Alleestr. 15-19, 33818 Leopoldshöhe

- by e-mail to the following address: service@cobra-sor.com

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

9. Online dispute resolution

The European Commission provides a platform for online dispute resolution (ODR) which can be accessed under http://ec.europa.eu/consumers/odr/

In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburgerstraße 8, 77694 Kehl am Rhein, Germany, http://www.verbraucher-schlichter.de.

10. Final provisions

If you are a business, German law applies, to the exclusion of the UN Sales Convention.

If you are a trader ("Kaufmann") within the meaning of the German Commercial Code, public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.